Terms & Conditions

Vitalija Wellness Studio (“we”, “us”, “the studio”) operates a boutique Pilates, Reformer Tower, Strength and coaching studio based at 12B Unit, Lough Sheever Corporate Park, Mullingar, N91 RY10, Ireland. By creating an account, purchasing a class, package or membership, or attending a session, you agree to these Terms & Conditions.

You are responsible for keeping your account details accurate and your login credentials secure. Accounts are personal and may not be shared. We may suspend or close accounts that breach these terms or our studio etiquette. Your My Studio area shows your bookings, active packages, credits and safety status.

Before you can book any class or inquire about private sessions, you must complete our Health & Safety onboarding. This includes a Physical Activity Readiness Questionnaire (PAR-Q), a Health Questionnaire, and a Liability Waiver / Health Declaration. A digital signature is collected with your full name, timestamp, waiver version, the exact waiver text you agreed to, and your device user agent.

If any relevant PAR-Q answers indicate a potential health concern, your account will be flagged for review. The studio may contact you before confirming your booking. We may refuse or delay participation where a safety review is required.

You must be at least 16 years old to book classes through your own account. Clients aged 16–17 may be asked to provide parent or guardian consent before attending, depending on the class type. The app blocks booking for dates of birth that indicate an age under 16.

All prices are in Euro and include applicable taxes. Payments are processed securely through Stripe. We do not store full card details — these are handled directly by our payment provider. Packages, memberships and single sessions are non-refundable and non-transferable. Where required by law (e.g. distance selling regulations), statutory consumer rights remain unaffected.

Where memberships are offered, they are recurring monthly subscriptions that renew automatically every 30 days until cancelled. You may cancel at any time from your account — access and any remaining credits remain available until the end of the current billing period. Unused credits do not roll over and are not refundable.

1 class = 1 credit. Credits expire at the end of the validity period attached to each package and cannot be extended. The validity periods are:

• Single Classes: 14 days
• First Visit offers: 30 days
• 5-class packs / Flexible Wellness Pack: 45 days
• Hybrid Wellness Pack: 60 days
• 10-class packs: 90 days

Bookings made with intro-offer credits are limited to one intro per category per client lifetime.

Bookings and cancellations are governed by our Booking & Cancellation Policy. In short: cancellations must be made at least 12 hours before class start time, otherwise the credit is forfeited.

You confirm that you are physically able to take part in our classes and have disclosed any relevant health conditions, injuries, pregnancy or changes in health to us before participating. You take part in classes at your own risk and agree to follow instructor guidance at all times.

We may change schedules, instructors, class formats and pricing where reasonably necessary. We may refuse entry, suspend or terminate access for behaviour that compromises the safety or experience of clients or instructors. We also reserve the right to refuse or delay participation where a health and safety review is required.

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, our liability is limited to the amount paid for the affected class, package or membership.

We process personal data in accordance with our Privacy Policy. This includes health and safety data you provide during onboarding, which is treated with appropriate safeguards under GDPR.

These terms are governed by the laws of Ireland and any disputes are subject to the non-exclusive jurisdiction of the Irish courts.

Questions about these terms? Email info@vitalijawellness.com.