Booking & Cancellation Policy

• All clients must have an active Vitalija Wellness Studio account and complete the required Health & Safety onboarding before attending or booking services where this is required.
• This may include the PAR-Q, Health Questionnaire, emergency contact information and Health Declaration.
• Please keep your health information up to date and inform the studio if there is any material change to your health, injury, medication, pregnancy/postnatal status or medical advice that may affect your participation.
• Completion of Health & Safety forms does not replace medical advice. Where appropriate, the studio may recommend that you seek advice or clearance from your GP, physiotherapist or another qualified healthcare professional before participating.

• Group classes may be booked using an eligible package, membership or other valid booking entitlement.
• Bookings are subject to availability, package eligibility, package validity and the booking rules shown in the app.
• Online booking closes 30 minutes before the class begins.
• Clients are responsible for checking the class, date and time before confirming a booking.
• 1 class = 1 credit, deducted at the moment of booking.
• Please arrive 5–10 minutes before class start time. Late arrivals may be refused entry for safety and to avoid disrupting the class.

• A group class booking cancelled more than 12 hours before the class begins will return the eligible class credit to the same package or entitlement, subject to its original expiry date.
• A cancellation made within 12 hours of the class start time does not qualify for a credit return.
• No-shows forfeit the class credit in full.
• Credits are not converted into cash because a client can no longer attend a booked class.
• Bookings and cancellations should be managed through My Studio whenever the self-service option is available.
• This window applies equally to packages and intro offers.

• Vitalija Wellness Studio may occasionally need to cancel or change a class because of instructor availability, operational circumstances, insufficient attendance or another reason outside the normal client cancellation process.
• Where the studio cancels a booked class, the relevant class credit will be returned to the client.
• The studio may contact affected clients where further action is required.

• Joining a waitlist does not guarantee a place in the class.
• If a place becomes available, the client may receive an invitation to claim the available place.
• A place is not confirmed until the client completes the required Book My Spot action within the available response window.
• If the place is not claimed in time, it may be offered to another client.
• You can leave the waitlist any time before the class.

• Packages and credits are valid only for the period stated at the time of purchase and shown in My Studio.
• Unused credits expire when the relevant package expires unless the studio has expressly provided otherwise.
• A returned credit does not automatically extend the expiry date of the original package.
• Credits are linked to the relevant service or package and cannot be exchanged for cash.
• Packages and First Visit offers are service-specific and cannot be exchanged, converted or redistributed between different class types after purchase unless explicitly stated otherwise.
• In exceptional circumstances such as illness, travel or personal reasons, package validity may be extended at the studio's discretion if the client contacts us in advance.

Package validity periods:

• Single Classes: 14 days
• First Visit offers: 30 days
• 5-class packs / Flexible Wellness Pack: 45 days
• Hybrid Wellness Pack: 60 days
• 10-class packs: 90 days

• Where memberships are offered, they renew automatically each month on your scheduled billing date until cancelled.
• Cancellation can be made any time before the next renewal date from your account.
• Cancellation stops future renewals — access and remaining credits continue until the end of the current billing period.
• Monthly membership credits reset each cycle and do not roll over.

The sections below set out the rules that apply specifically to Private Movement Assessments and Private 1:1 training.

• A Private Movement Assessment is the normal first step before beginning an initial Private 5 or Private 10 programme.
• The Assessment is a separate 60-minute service priced at €65 and is paid in full before the appointment is confirmed.
• The Assessment is used to understand the client's current starting point, goals, movement needs and suitability for the next stage of training.
• It is not a medical diagnosis, physiotherapy assessment or medical treatment.

• A client may reschedule a paid Private Movement Assessment online once, provided the change is made more than 24 hours before the current appointment.
• After that one online reschedule has been used, the new appointment time is final for client self-service.
• A studio-initiated change does not count as the client's one permitted online reschedule.

• A client may cancel a Private Movement Assessment online more than 24 hours before the appointment.
• The €65 Assessment payment is not transferred to another booking and is not converted into studio credit when the client cancels.
• A future Assessment requires a new booking and a new €65 payment.
• Online cancellation is not available within 24 hours of the appointment.
• Non-attendance or late cancellation does not create a refund or reusable Assessment credit, subject always to the client's statutory consumer rights.

After an attended Assessment, the studio records the appropriate next step. Possible outcomes include:

• Private 5
• Private 10
• Group classes
• Deferred / referral

A final Private 5 or Private 10 recommendation is linked to that specific Assessment. For a client's first eligible Private programme only, the €65 Assessment fee may be applied once as an Assessment credit towards the recommended programme.

The Assessment credit:

• is available only once per client lifetime;
• is worth €65;
• is valid for 14 calendar days;
• can only be used towards the specific Private programme selected following that Assessment;
• cannot be exchanged for cash;
• cannot be transferred to another programme.

Private 5:

• Programme price: €300
• First eligible Assessment credit: €65
• Amount remaining: €235

Private 10:

• Programme price: €500
• First eligible Assessment credit: €65
• Amount remaining: €435

If the Assessment credit expires before purchase, the programme becomes payable at its full price. A later repeat Assessment does not create another €65 Assessment credit.

The sections below set out the programme structure and booking rules for confirmed Private 1:1 training.

• 5 Private 1:1 sessions
• Programme price: €300
• Validity: 56 days

• 10 Private 1:1 sessions
• Programme price: €500
• Validity: 112 days

Private programme credits are separate from group-class credits. Private programme credits must be used before the programme expiry date.

• Private sessions can be booked only against an eligible active Private programme.
• Client booking availability is normally shown up to 28 days ahead.
• Bookings must be made more than 24 hours before the session.
• A client may hold a maximum of 4 future confirmed Private 1:1 sessions at one time.
• One Private credit is deducted when a Private 1:1 booking is successfully confirmed.

The sections below set out the cancellation and rescheduling rules that apply specifically to Private 1:1 sessions.

• A Private 1:1 session cancelled more than 24 hours before the session begins will return exactly 1 Private credit to the same Private programme from which the booking was made.
• The programme expiry date does not change.
• A Private session cancelled within 24 hours does not qualify for a credit return.
• No-show attendance does not qualify for a credit return.
• A Private credit return is not a monetary refund.

• A client may reschedule each booked Private 1:1 session online once, provided the change is made more than 24 hours before the current session.
• The replacement appointment must also meet the normal booking rules and fall within the validity period of the client's Private programme.

Rescheduling:

• uses the same booking;
• does not deduct another credit;
• does not return a credit;
• does not extend the programme expiry date.

Once the client's one online reschedule has been used, the new appointment time is final for client self-service. A studio-initiated move does not use the client's one permitted reschedule.

• If Vitalija Wellness Studio cancels a Private 1:1 session, 1 Private credit is returned to the same programme.
• The original programme expiry date remains unchanged unless the studio expressly agrees otherwise.

• After beginning Private training, a client may continue without completing another Assessment where continuation is appropriate.
• Continuation programmes are purchased at the normal full price: Private 5 — €300, Private 10 — €500.
• A continuation purchase creates a new Private programme with its own credits and validity period.
• The original programme remains part of the client's history.
• No new €65 Assessment credit is created for continuation.

• Clients are responsible for checking the service, date and time before confirming a booking.
• Please arrive in sufficient time to begin the session or class as scheduled.
• Where a booking, credit return or cancellation is processed through the app, My Studio is the primary record of the client's current booking and credit position.
• Vitalija Wellness Studio reserves the right to make reasonable timetable or operational changes where necessary.
• The studio reserves the right to refuse, suspend or end access for behaviour that compromises the safety, wellbeing or experience of clients and instructors, and to refuse or delay participation where a health and safety review is required.
• Manual booking, credit or package adjustments are only made where an error has occurred on the studio or booking system side.

Nothing in this Booking & Cancellation Policy is intended to limit or exclude any rights you have under applicable Irish consumer law. Packages, memberships and single sessions are non-refundable and non-transferable, subject to those statutory rights.

We're here to help. Email info@vitalijawellness.com any time.